Returns, Refunds & Shipping

Return and Refund Policy

Please contact us at +31 631789083 or info@just-artgallery.com for any query relating to Return, Refund, and Shipping Policies.

 

Return and Refund Policy

    • Generally, all purchases from our Website are non-refundable. Special terms apply in Arizona, California, Connecticut, Illinois, Iowa, Minnesota, New York, North Carolina, Ohio, Rhode Island, Wisconsin and the EU or European Economic Area.
    • Generally, all purchases are final and non-refundable and there are no refunds or credits for partially used periods, except if the laws applicable in your jurisdiction provide for refunds.
    • If you provide any information that is untrue, inaccurate, not current or incomplete, we have the right to cancel or terminate your account and refuse any and all current or future use of the Website (or any portion thereof).
    • In case of return, once we receive an art piece /item, we will inspect it and notify you by e-mail that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your account for a store credit within 15 days.

 

Shipping Policy
We will not be responsible for:

  • Delays caused by the courier/shipping company;
  • International duties or customs charges;
  • Products that are lost or damaged in the mail. The courier/shipping company will be responsible once we ship the packages; and
  • For products that have been marked delivered by the Post Office, you will need to contact your local Post Office to obtain information regarding your package.

 

  1. If there is a problem with your tracking number or package delivery, please contact the courier company directly prior to contacting us. Please allow 1-4 business days for your tracking information to show. In some rare cases, tracking information may not update, but you will still receive your order. Please contact us after the estimated delivery time has passed.
  2. All our shipments include Tracking with Delivery Confirmation. If your tracking information confirms that the item has been delivered to your order address, but you have not received your order, please contact the carrier directly to investigate this issue. We cannot be held accountable for packages where tracking information states the package has been delivered to your order address.
  3. We will not be responsible if the package is not delivered in the guaranteed shipping times as it may take 1-2 business days to process the order and we cannot be held liable for the courier company guarantees. If the item is not delivered in time, please contact the courier/shipping company. We will not refund additional shipping charges if courier/shipping company fails to meet their guaranteed shipping times.
  4. It is the responsibility of the buyer to make sure that he or she enters the shipping address correctly. We are not responsible if a package is shipped back to us due to an incorrect or undeliverable address. We do our best to speed up processing and shipping times, hence there is a very small time gap to cancel/change your order or to change the address of the order. If you decide to cancel your order or change your shipping address, please write to us at info@just-artgallery.com as soon as you place your order. We will do our best to make the change, however we cannot guarantee that we will be able to do so.
  5. We cannot guarantee that you will or will not be charged any customs taxes or duties. You are responsible for all applicable customs, duties, taxes and fees charged by your government. Please contact your country’s customs office for respective charges and rates on package coming outside of your country. Customers are responsible for all import duties, customs, and local taxes charged by your country. We are unable to advise the amount of what these fees might be & we recommend that you contact your country’s customs office or tax agent for respective charges and rates on a package coming outside of your country.
  6. You will be responsible for paying for your own shipping costs for returning your art-piece/item.
  7. Shipping costs are non-refundable.
  8. You shall be responsible for shipping fees associated with the label sent out.
  9. You shall be responsible to ship back purchase within 5 business days of receiving shipping label from us.
  10. If you send back an item that does not qualify for a return or we receive a package back from the shipping carrier due to the address provided being undeliverable, then you will be responsible to call and pay a return shipping charge. We will hold non-returnable merchandise or packages returned by the shipping carrier for [14] days.

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